Privacy Policy

Account data you provide when you sign up: your name, business name, email address, phone number and password.

Business data you enter into the platform: your customers’ names, phone numbers, email addresses, service addresses, job details and notes.

Payment data processed by our payment provider (Stripe). We do not store full card numbers.

Usage and device data: log data, IP address, browser type and how you interact with the service.

To provide, operate and improve the service.

To process subscriptions and payments.

To send transactional and service messages by email and SMS, such as job and account notifications.

To provide support, and to protect the security and integrity of the platform and comply with the law.

With consent, we and the businesses using our platform send SMS notifications related to service requests and account activity. Message and data rates may apply and message frequency varies.

You can opt out at any time by replying STOP, and reply HELP for help.

We do not sell or share mobile phone numbers or SMS opt-in / consent data with third parties or affiliates for their own marketing or promotional purposes.

We share data with service providers who help us run the platform — including Twilio (messaging and voice), Stripe (payments) and Resend (email) — only to provide the service.

We may disclose information to comply with the law, enforce our terms, or protect rights and safety.

We do not sell your personal information.

We keep your information for as long as your account is active and as needed to provide the service, comply with legal obligations, resolve disputes and enforce our agreements.

We use industry-standard measures to protect your data, including encryption in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, delete or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at the address below.

We use essential cookies and local storage to keep you signed in and remember preferences such as your language. We do not use them for third-party advertising.

Your information may be processed in countries other than your own. Where required, we apply appropriate safeguards to such transfers.

The service is not directed to children under 16, and we do not knowingly collect their personal data.

We may update this Privacy Policy from time to time. We will post the updated version here and revise the “Last updated” date.

If you have questions about this Privacy Policy or your data, contact us at privacy@ezfixflow.com.